Terms

These terms are the agreement between you and HYPERDUSK LTD (“we”), a company registered in England and Wales (number 14788614), at 128 City Road, London, EC1V 2NX. By creating an account or accepting an invitation, you agree to them. You can contact us at hello@sortwellapp.com.

Using Sortwell

You must be 18 or over and give accurate details when you sign up. Keep access to your email and sign-in accounts secure, because they're how you get into Sortwell.

Sortwell is for personal, family use, or for the professionals a family invites to help.

Your right to add things

Before you add an estate, you need to be entitled to deal with those belongings, or have the permission of someone who is. That's usually the executor or administrator of the estate, or the owner of the items.

Sortwell doesn't decide who owns anything or who is legally entitled to it. A decision recorded in Sortwell doesn't change what a will or the law says.

Estimates are not valuations

Sortwell uses AI and comparable sales to suggest what something is and what it might sell for. These suggestions can be wrong, and we can't promise any item will sell at any price.

An estimate isn't a formal valuation, or legal, tax or financial advice. For probate, insurance, or selling something valuable, get a valuation from a qualified professional. You're responsible for the figures you give to HMRC or anyone else.

Please don't throw away, give away or sell something on the strength of a suggestion alone if it might matter.

Your content

Everything you add stays yours. You give us permission to store, process and display it only so far as we need to provide Sortwell to you and the people you invite, including sending it to the services listed in our privacy policy.

You're responsible for what you add and who you invite. When you invite someone, they can see the estate according to the role you give them.

What you mustn't do

• Add anything unlawful, or anything you have no right to add
• Harass or harm other people using Sortwell
• Try to get into an account or estate you haven't been invited to
• Interfere with the service, overload it, or copy it by automated means
• Use it to run a commercial valuation or dealing service without our agreement

Prices and payment

Every estate includes a set number of researched items for free. To research more, you can buy a plan for that estate. Our plans, prices and the free allowance are on the pricing page. We'll never charge you unless you choose to buy something, and prices include VAT where it applies.

Paid plans are a one-off payment for one estate, with a set amount of research included. They aren't a subscription and don't renew. You can buy them on the web, and in our iPhone app through the App Store once it's available.

If you buy a plan, you can cancel within 14 days and get your money back. We may reduce the refund to reflect any research you've already used. If you bought on iPhone, refunds go through Apple at reportaproblem.apple.com.

Your legal rights

Nothing in these terms affects your legal rights as a consumer. We provide Sortwell with reasonable care and skill, and it should be as described.

We don't exclude liability for death or personal injury caused by negligence, for fraud, or for anything else the law doesn't let us exclude.

We aren't responsible for losses that weren't reasonably foreseeable, or for losses from relying on an estimate instead of taking professional advice. Sortwell is for personal use, so we aren't liable for any loss of business or profit.

Keeping things running

We work hard to keep Sortwell available, but we can't promise it will never be interrupted. We may change or improve it. Please keep your own copy of anything important, which you can do by exporting your inventory.

Ending your use

You can stop using Sortwell and delete your estates at any time. You can delete your account in Sortwell. Our privacy policy explains what happens to your information when you do.

We may suspend or close an account that seriously or repeatedly breaks these terms, and we'll tell you why unless the law prevents it. If we ever close Sortwell, we'll give you reasonable notice so you can export your information.

Changes to these terms

If we make a significant change, we'll tell you before it takes effect. If you don't agree, you can stop using Sortwell.

The law that applies

These terms are governed by the law of England and Wales. If you have a dispute with us, please contact us first. If it can't be resolved, you can bring a claim in the courts of England and Wales, or in the courts of Scotland or Northern Ireland if you live there.